Frequently Asked Questions

Overview

Africa Design Portal is an online platform where Uganda´s creatives can showcase their work, be discovered and discover the creative work of others. The creative update their work in one place to broadcast it widely and efficiently. Companies explore the work and access talent on a global scale.

Creative Categories are the categories we use to organize the work and talent on Design Portal. While we understand that work does not always fall neatly into categories, having a system of categorization helps people who are browsing and searching to find you.

Creative categories are the categories we use to organize the work and talent on Design Portal. While we understand that work does not always fall neatly into categories, having a system of categorization helps people who are browsing and searching to find you. In order to promote your work most effectively, please choose the Creative Category that best describes each project you upload.

While you cannot add a custom Creative category to the list, you can include it as a Tag. Settings when uploading a project (i.e. you can select “crafts” as your Creative Field and “glass blowing” as a Tag).

Login and Password

If you can’t remember your password, click “Lost your password” to receive a new one. If you can’t remember which email address you signed up with, please see either this FAQ or this one for more help, or contact the Africa Design Portal team to regain access.

Please get in touch with Africa Design Portal Support and we’d be happy to help you try to recover the account. Be ready to send us the Africa Design Portal URL you’re looking to regain access to. For security reasons, we cannot turn over account information or access to people who do not have access to the email address this account was registered to, so if you don’t have the password or email access, the support team will need to verify your identity before helping you accessing your account again.

When logged in, please visit your Account Settings to manage your email address. Under settings select General and edit your email address.

When logged in, please visit your Account Settings to manage your email address. Under Settings select General and change your password by inputting the new password.

Account Settings

All Africa Design Portal profiles are visible to the public, so unfortunately this is not an option. You can restrict the ability to view projects by changing the visibility options in the project itself.

On Africa Design Portal, you can restrict access to any project by making it private. You can do this by going to Add Post –> Publish –> Click Edit Visibility –>Public/Password protected/Private.

You can via the “unsubscribe” link on any email you receive.

When logged in, please visit your Account Settings > Delete account address then check the box “I understand the consequences”.

Signing Up

To sign up for Africa Design Portal, simply click “Sign Up Now,” on the Home page and you’ll be asked to fill out a few fields, including your name, email address, and other basic information. That’s it! Please verify your account (using the email notification you’ll receive) so that you’re able to use all features on Africa Design Portal. When you come back to Africa Design Portal, simply login with your Username/Email Address and Password.

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